Returns

The return window is 7 calendar days from the carrier’s delivery date (or the date we reasonably determine the package was delivered). Requests emailed after that window are denied except where a statute requires otherwise or the Limited Warranty applies.

An item is eligible only if all of the following are true:

• It is not on the final-sale list below.
• It is unworn, unaltered, and undamaged, with no lotion, perfume, metal marks, or stone disturbance.
• All original packaging, boxes, pouches, tags, extra parts, and any certificate or appraisal that shipped with it are included.
• You requested and received return authorization from Knight Jewelry before you shipped it.

We may refuse a return that arrives without authorization, that fails inspection, or that is missing components. In that case we may send the piece back to you at your expense, or hold it for 30 days pending your instructions.

The following are final sale and cannot be returned, exchanged, or refunded except for a verified manufacturing defect under the Limited Warranty, or where a non-waivable law requires a remedy:

• Any piece marked or described as sized to order, and any ring or band we sized, stretched, or otherwise adjusted after you ordered.
• Engraved, stamped, or otherwise personalized pieces.
• Pieces altered after delivery (including customer resizing, re-tipping, or added stones).
• Worn, damaged, or incomplete pieces, or pieces returned without original packaging or certificates.
• Pierced earrings and other items we reasonably treat as non-returnable for hygiene.
• Gift cards and promotional credits, if offered.
• Any item identified as final sale on the product page or in your confirmation.

Most rings on this store are sized to order. If the product page says sized to order, plan your size carefully. We do not accept “wrong size” returns on those pieces.

Request authorization first. Use the form below, or email info@knightjewelry.store from the checkout email, with:

• Order number and the item(s) you want to return.
• Reason (fit of a stock-size piece, change of mind, damage on arrival, etc.).
• Clear photos if you are reporting damage or a defect.

Submitting a request is not return authorization. If the return is authorized, we will send written instructions and a return authorization. Do not send a package to an address that is not in those instructions. Unauthorized packages may be refused.

Unless the return is for Knight Jewelry’s error or a verified defect, you pay return shipping and you must insure the package for the full purchase price. Risk of loss remains with you until we receive the package at the address we specify. We recommend a trackable, insured method and an adult signature.

If the return is for our shipping error or a manufacturing defect we confirm, we will provide a prepaid label or reimburse reasonable insured return postage that we pre-approve in writing.

We inspect returns before refunding. Allow several business days after we receive the package. Approved refunds go to the original payment method, typically within 5–10 business days after inspection; the card issuer’s posting time is outside our control.

Merchandise is refunded at the amount you paid for that line. A refund will not exceed the amount captured on the original payment. Original free ground shipping is not a cash credit. Paid shipping upgrades are not refunded unless the return is for Knight Jewelry’s error or a verified defect. Sales tax is refunded as the tax law requires. We do not charge a restocking fee on eligible returns that pass inspection.

Partial refunds apply if an item is returned incomplete. We do not refund to a different card, to cash, or to a third party. Gifts must be returned by the original purchaser unless we agree otherwise in writing.

We do not run a separate exchange desk. To replace an eligible stock-size item, return it under this policy and place a new order for the size or style you want, subject to availability and then-current prices. Post-delivery resizing is not covered by the Limited Warranty and is not offered as a free service on this store.

If something is wrong with an order, email us before disputing the charge. Filing a chargeback while a return or claim is open may delay both. Fraudulent or abusive chargebacks may result in refusal of future orders. We will provide the processor with order, delivery, and communication records.

Returns: info@knightjewelry.store. Also see the Shipping Policy, Limited Warranty, Product Disclosures, and Terms of Sale.

Knight Jewelry · Effective October 3, 2026