Shipping

We ship to physical street addresses in the United States. Checkout is U.S.-only. We may decline PO Boxes, APO/FPO/DPO, U.S. territories, or any address the carrier cannot insure or for which an adult signature cannot be collected. If we cannot ship to the address you gave, we will cancel and refund that order.

You are responsible for a complete, deliverable address. A package sent to the address on the order that is then lost, refused, or claimed by someone at that address is treated under the claims and returns rules below — not as a free replacement.

Ground is always free and insured. Next-day afternoon, next-day morning, and Saturday upgrades are available where the carrier offers them to your ZIP. Upgrade prices are based on merchandise subtotal (before tax):

Upgrade availability depends on destination, cutoff times, and carrier service area. If an upgrade cannot be performed, we will ship by the next available insured method and refund the unused upgrade charge. Paid upgrades are not refunded after a successful shipment unless Knight Jewelry or the carrier caused a failure of the paid service.

Times below are business days after payment is captured, excluding carrier transit. They are estimates, not guarantees.

• Exact-stock pieces (already in the size you selected) typically leave our fulfillment network within one to five business days.
• Sized-to-order and otherwise finished-after-order pieces need additional work. That commonly adds several business days and can take longer during holidays or peak periods. Product pages flag sized-to-order styles. Many rings are held at a common stock size (often 7) and adjusted to your selection before they ship.
• Orders placed on weekends or U.S. federal holidays begin processing the next business day.

Tracking is emailed when available and shown on your order page. A ship confirmation is not the same as a delivery date.

Signature may be required. Every order ships insured and with tracking. We or the carrier require an adult signature on orders of $500 or more, and may require one on other shipments. If you are unavailable, the carrier’s hold, redelivery, or pickup rules apply. We are not required to change the address after the label is created; if we can intercept, you may be charged any carrier fee.

If you refuse delivery, the package is returned to our fulfillment network. Refused shipments are not a free cancellation. We may refund merchandise after we receive and inspect it, minus outbound shipping upgrades and any return-transport cost we incur. Final-sale items that are refused may not be refundable.

Every order ships insured and with tracking. Signature may be required, including an adult signature on orders of $500 or more. Ground and upgrades are insured in transit for Knight Jewelry’s benefit until delivery is recorded. If a package is shown delivered and you do not have it, or if it arrives damaged:

• Email info@knightjewelry.store within 14 days of the carrier’s delivery scan (or the expected delivery date if there is no scan). Include the order number, photos of damage or of the delivery location, and any police or carrier report if you have one.
• Do not discard damaged packaging until the claim is closed.
• Knight Jewelry will investigate with the carrier and insurer. Replacement or refund is at Knight Jewelry’s option after that investigation. We do not release a second piece until the claim is accepted or the original is recovered.
• Claims for theft after a recorded delivery to your address may be denied if an adult signature was waived or if the address was a location you cannot secure.

Direct all claims to Knight Jewelry. Do not contact a warehouse, workshop, or logistics vendor whose name does not appear on your receipt; they cannot verify your order and are not authorized to settle with you.

Weather, carrier capacity, customs within the U.S. (if any), material shortages, and other events outside our reasonable control can extend both processing and transit. Those delays are not a breach of these terms. If we cannot fulfill an order within a reasonable time, we will refund unfulfilled merchandise.

Shipping questions: info@knightjewelry.store. Returns are covered by the Returns Policy. Purchases are also governed by the Terms of Sale.

Knight Jewelry · Effective October 3, 2026